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Return and Refunds Policy

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Refund and Returns Policy


We at Oyato Shopping are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • The return must be initiated within 14 day from the date of delivery.

Non-Returnable Items:

  • Some items are non-returnable, including perishable goods, personalized items, and gift cards.


Refund Process:

  1. To initiate a return, please contact our customer support team at to obtain a return authorization.
  2. Pack your item securely and ship it to the return address provided by our customer support team.
  3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  4. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Refund Timeframe:

  • Refunds may take 5-10 business days to reflect in your account, depending on your payment method and bank processing times.


Exchange Process:

  • If you need to exchange an item for a different size or color, please contact our customer support team. Exchanges are subject to product availability.

Damaged or Defective Items

Reporting Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately with clear photos of the item and packaging.

Replacement or Refund for Damaged or Defective Items:

  • We will arrange for a replacement or issue a refund for damaged or defective items based on your preference.

Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer support team at or 09085999936.